Title: Process Associate
Department: Operations
Location: Eastwood Libis Quezon City
Position Type: Full time
Work Schedule: Monday - Friday / midshift or nightshift
Please read through the qualification before sending your application:
Applicant must be living near Eastwood City, or nearby cities wherein transportation/attendance is NOT an issue when we are required to report in the office.
We are seeking a Process Associates who will perform a variety of data entry and processing tasks to support a US-based insurance agency. This role requires good English proficiency, written and verbal communication. Candidate needs to be a team player, well organized, self-motivated, and highly detailed orientated.
Core Duties:
- Data Entry/Processing for insurance agencies from start to finish
- Examples: Certificate Issuance, Policy Checking, Direct Bill Reconciliation, Loss Run Ordering
- Email communication with clients
- Report generating and preparation
- Achieving KPI’s as defined by your manager
- Daily tasks as requested by Management
- Quality Assurance
- Other duties may be assigned
Minimum Requirements – Education & Experience
- College Graduate
- Previous US commercial insurance knowledge is a plus
- Previous experience working on US commercial insurance is a plus
Knowledge, Skills and Abilities:
- Detail oriented
- Technical aptitude – planning and completing tasks correctly and on time
- Superior organizational and time management skills
- Ability to communicate effectively with clients and team members
- Team Oriented – get along with others to work well in a team environment
- Excellent English verbal and written communication skills – ability to communicate effectively and professionally
- Excellent computer/internet/Microsoft skills
- Accurate data entry
- Excellent typing skills
- Sense of urgency, initiative, responsiveness, & attention to detail
- Exhibits a high level of positivity and energy
PHYSICAL REQUIREMENTS:
- Must be able to commute to and function efficiently in a fast-paced back-office environment.
- Physically able to work mid / night shift
- Lives near Eastwood City, Libis.
- Minimum internet speed of 20 mbps download and upload; no satellite, must have backup line.
WORKING CONDITIONS:
- BPO/Office environment, air-conditioned, all amenities available
- Work from Home during GCQ/MGCQ.
WORK STANDARDS:
- Basic salary range PHP18,000 plus other benefits such as HMO, Meal allowance, Utility allowance, nigh diff etc.
- Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
- Subject to and expected to comply with all applicable Patra Corp policies and procedures
- Be present and ready to start your shift on time daily
- Should be ready to work in rotational shifts
- Differentials will be paid for night shift and Philippine holiday work time
- HMO card from the first day of employment. up to two eligible dependents. Life Insurance for both principal and dependents
- Meal, utility and transportation allowance
- Philippine labor/overtime laws will be followed (if OT required)
- Shift schedule can be variable (daylight savings time in U.S.)
- Government benefits: SSS, Philhealth, Pagibig & BIR tax is applied
- 12 days VL and 10 SL credits per annum. Office is closed during US-holidays.
Note: Please ensure adding an active cellphone number & email address upon submitting your application.
Job Types: Full-time, Permanent
Salary: Php18,000.00 - Php21,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
Application Question(s):
- Where are you currently residing?
Education:
- Bachelor's (Preferred)
