Airriva is looking for a Guest Experience Associate to join our strong team. Airriva is a next-gen lodging company with properties located all throughout the U.S. Our ideal candidate is self-driven, motivated, and engaged.
Guest Services Job Description
- POC for all Guests via Airbnb, VRBO, Airriva Website
- Handling Guest Requests such as amenities needed for units.
- Validating Information for Reservations
- Vetting Guests to ensure desirability
- Answer incoming phone calls/text messages
- Manage incoming Messages from Guests on TRACK
- Communication with Operations team about any issues, extensions, etc.
- Assessing Guests for Friendzone Loyalty Program
- Promoting Airriva via Phone Calls
- Input Guest information into appropriate documents
- Monitoring Noise Levels on Nightshift
Job Type: Part-time
Pay: Php533,125.00 - Php799,687.50 per year
Benefits:
- Employee discount
- Flextime
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Flextime
- Monday to Friday
- Night shift
- Rotational shift
- Weekends
Supplemental pay types:
- Bonus pay
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