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Bachelor's Degree in Computer Science, Information Technology or any related course
Excellent communication skills and customer service experience
Knowledge of servers, desktops, laptops, mobile devices and printers
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Experience in using Microsoft SQL Server 2012 and up is a plus
Deliver service and support to end-users via remote connection or over the Internet
Diagnose and resolve technical hardware and software issues involving internet connection, email clients, and other internal software to be used for production operations
Accurately process support tickets using the designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customer's clients business
Willing to be trained
Job Type: Full-time
Salary: Php15,000.00 - Php20,000.00 per month
Benefits:
- Flexible schedule
- Flextime
- On-site parking
Schedule:
- 8 hour shift
- Flextime
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Required)
