Responsibilities:
- Customer Service:Provide exceptional customer service through various online channels (chat, email, and phone).
Assist customers in selecting, purchasing, and modifying tickets for events, travel, or other activities.
Address customer inquiries, concerns, and issues promptly and professionally.
- Ticket Sales:Process online ticket orders accurately and efficiently.
Recommend suitable ticket options based on customer preferences and requirements.
Upsell additional services or upgrades to enhance the customer experience.
- Information Management:Maintain a comprehensive understanding of ticketing systems, event details, and relevant policies.
Keep abreast of promotional offers, discounts, and changes in ticketing procedures.
Provide accurate and up-to-date information to customers regarding events, venues, and ticket availability.
- Problem Resolution:Handle and resolve customer complaints or issues related to ticketing transactions.
Collaborate with other departments to address technical glitches or system errors affecting online ticketing.
- Documentation and Reporting:Document customer interactions and transactions accurately in the ticketing system.
Generate reports on ticket sales, customer feedback, and common issues for management review.
- Compliance:Ensure compliance with relevant laws, regulations, and company policies related to online ticketing.
Stay informed about industry best practices and recommend improvements to enhance the ticketing process.
- Team Collaboration:Collaborate with other team members, including sales, marketing, and technical support, to ensure a seamless customer experience.
Participate in training sessions to stay updated on product knowledge and customer service techniques.
- Adaptability:Adapt to changes in ticketing platforms, procedures, and industry trends.
Embrace new technologies and tools to improve efficiency and customer satisfaction.
- Quality Assurance:Conduct quality checks on ticketing transactions to ensure accuracy and completeness.
Implement measures to minimize errors and improve overall service quality.
- Performance Metrics:Meet or exceed key performance indicators (KPIs) related to customer satisfaction, ticket sales, and problem resolution.
Job Type: Full-time
Salary: Php18,000.00 - Php32,000.00 per month
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Commission pay
- Overtime pay
- Performance bonus
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