Applicants must be residing within Metro Manila or Nearby Provinces.
Temporary WFH Setup.
A Customer Success Associate is expected to:
- Support out-of-hours, day-to-day engagement with the customer base via phone and email
- Become the subject matter expert and establish the function’s Centre of excellence for product usage and support knowledge
- Handle hardware fulfillment and supply chain support
- Shift handover to enable seamless support of Zeller’s customers
- Escalate urgent / priority cases on shore during out-of-hours operate
- Escalate product and service defects to Engineering Product improvement advice and feature request feedback across:
- Functionality
- CX / UX
- Public Web and Funnel leakage identification
What it takes to be part of our team:
- 2+ years of Strong Customer Service/Support experience
- Handled FINANCIAL and BANKING accounts preferred
- Knowledge of online banking, credit cards, and other banking/financial background is a must
- Use of call center tools such as AWS Connect
- Excellent verbal and written communication skills
What's in it for you?
- Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
- A very collaborative work culture
- Dayshift schedule (Australian time zone)
- Site: MOA
- Work Arrangement: WFH
Job Type: Full-time
Salary: Up to Php31,000.00 per month
Benefits:
- Health insurance
- Paid training
- Pay raise
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
Experience:
- Customer service: 2 years (Required)
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