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Responsibilities
- Knows how to use Zendesk, Canva, and other tools
- Exceptional verbal and written communication skills
- Minimum of 3 years’ experience as a Customer Care/Support Administrator
- Be savvy and learn things like content fries
- Attention to detail, strong critical thinking, and problem-solving skills
- Proficiency with Google Suite
- Excellent time management skills and organizational skills
- Ability to work independently and take initiative when solving problems without constant supervision or coworkers stepping in
- Ability to communicate professionally with clients, previous clients, prospects, fellow team members, and subject matter/program experts
- The quality of phone/email communication and support we provide our customers reflects directly on the company brand. As a Customer Care/Support Administrator, you are the front- line contact for support emails and will be responsible for ensuring that we maintain a reputation for friendly and prompt customer service.
Requirements:
- Provide friendly, efficient, and effective customer service and support to our Client
- Answer emails, manage calendars, be savvy and learn things like content fries
- Act as liaison and uploader when program experts send new training material, and create backup trainings when new ones are added
- Support Inbox Management: handle basic customer support requests for SBS program members, escalate appropriate messages to the relevant Leadership Team member, provide technical access support and troubleshooting
- Phone Support for Clients and Prospects: help troubleshoot basic technical issues with clients over the phone, provide high-level program information to prospects and direct them to our resources, provide program content guidance and strengthen the client experience by providing real-time answers to questions via phone
- Program Pause and Un-Pause Process Tracking and Management (Convertkit)
Job Type: Full-time
Salary: From Php38,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Bonus pay
- Overtime pay
- Quarterly bonus
Language:
- English (Preferred)
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